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Frequently Asked Questions

Here are answers to questions you might ask.

suivantAre there a minimum or maximum age to rent a car from IXORA CarGo Guadeloupe ?

information You must be at least 21 years old and have your license for over a year. These conditions can vary depending on the selected car . An option "young driver" is mandatory for primary or additional driver under the age of 25 years and / or a license under 3 years.

suivantWhat are the documents required to take my car?

informationYou must show proof of identity , your driving license and credit card in your name to complete the pre-authorization for the security deposit.

suivant The term of the lease ?

information The rental day means a period of 24 hours. The tenant agrees to return the vehicle with keys and administrative titles instead , the date and time specified in the lease.

suivant Should I leave a deposit to pick up the vehicle ?

information Pre-authorize credit card will be made in the drafting of the contract. It is mandatory for vehicle delivery . Remember to check or increase your ceiling to allow the validation of this compulsory transaction. This deposit is intended to cover the damage suffered by the renter. This amount will not be charged to your card but only blocked on your account until the end of the rental.

suivantSomeone other than me can it pay my rent ?

informationYes, the rental payment may be made by another person when the deposit must be made by the lessee of the vehicle.

suivantI forgot my license . Can I still take possession of the vehicle ?

information No. The presentation of the permit is required . Photocopies (even certified as "true ") are not accepted .

suivant What are the payment methods ?

informationThe credit card payments are accepted view payment .

suivantCan I change or cancel my reservation?

informationYou can cancel your booking cancellation will be done under some circumstances, see terms and conditions .

suivant Can I change the duration of my current contract hire ?

informationYou can change the length of your rental contract in progress by going with the vehicle in the agency Cargo Guadeloupe . You will also carry out a check of the vehicle and adjust the additional hire.

suivant What if the car breaks down or if I have an accident?

informationContact the agency.

suivantWhat if I lose the car keys ?

informationIn case of loss or damage of keys , towing charges , the burglar reset delivery are the responsibility of the tenant, whatever the form of insurance purchased .

suivant Should I clean the car before you return it ?

informationVehicles are to be returned in a state of cleanliness similar to the management . Any vehicle returned excessively dirty, a lump sum to € 25 will be charged for participation in the cleanup.

suivantShould I return the vehicle having been refueled ?

informationThe vehicle must be returned with the same fuel level as support . A surcharge will be charged in addition to the missing fuel .

suivant Do I have the vehicle condition before leaving the agency?

informationWe advise you to check the condition of the vehicle entrusted to you is in accordance with the document "Status Sheet " submitted with the contract . If you notice a defect or a shock not mentioned , tell the staff agency before hitting the road.

suivantCan I take out insurance or supplementary protection?

informationYes, you can purchase insurance supplements online booking or agency .